Refund Policy
This page is maintained by Ride Local Ride to answer common questions about refunds and cancellations. It is app-owned content and may be updated; review with your attorney if you intend to rely on it for compliance or disputes.
1. General Refund Approach
Refunds are issued at the discretion of Ride Local Ride when a ride or service was not provided as described, was cancelled by us, or was charged in error. We aim to resolve refund requests within 5–7 business days.
2. Ride Cancellations
If you cancel a scheduled ride before the driver has been dispatched, you may receive a full refund. If the driver is already en route or has arrived, a cancellation fee may apply. No-shows may be charged the full fare.
3. Subscription Plans and RideAlert
RideAlert and other monthly subscription plans renew automatically. You may cancel anytime through your account or by contacting support. Cancellation stops future charges; the current billing period remains active until its end. We do not refund partial months unless required by law or at our discretion for exceptional circumstances.
4. Setup and Hardware Fees
One-time setup fees and hardware costs (such as Flic smart buttons or printed cards) are generally non-refundable once the hardware has been shipped or personalized. If the hardware is defective or arrives damaged, contact us for a replacement or refund.
5. Ride Passes and Prepaid Packs
Prepaid ride passes and ride packs are non-refundable after purchase unless required by law or if the pass was purchased in error and never used. Unused credits do not expire unless stated otherwise at the time of purchase.
6. Disputed Charges
If you believe a charge is incorrect, contact us first at the email or phone number below. We will review the charge and issue a refund if warranted. Filing a chargeback without contacting us may result in account suspension.
7. How to Request a Refund
To request a refund, please reach out with your ride details, date of service, and reason for the request. We review every request and respond as quickly as possible.
Ride Local Ride
2837 W 1st Street, Yuma, AZ 85364
Phone: App Technical Support (412) 218-5584
Email: ridelocalride@gmail.com
8. Changes to This Policy
We may update this refund policy from time to time. Updates will be posted on this page with a revised effective date. The policy in effect at the time of your purchase applies to that transaction.
Last updated: June 27, 2026