Ride Local RideEmergency? Tap SOS to dial 911. Ride help: (412) 218-5584
Ride Local Ride · Rider guide
How it works
Book online or by phone. Follow your ride in your browser.
- 01
Book your ride
Enter your pickup, scheduled time and final drop-off. Add any intermediate destinations in their travel order. Review the fare estimate and payment method before submitting. No ride app download is needed.
- 02
Keep your private ride link
Your booking confirmation provides a private ride-status link. Open it in your phone browser to see pickup progress. Confirmation email is sent after a cash request is received or the required card hold is authorized; consented texts announce departure and arrival.
- 03
Meet your driver
Check the driver name, photo and available vehicle details. The status changes from Finding your driver to Driver assigned, Driver on the way and Driver at pickup. Be ready at your pickup address.
- 04
Travel through your stops
The status changes to Ride in progress when you are on board. Your page keeps the scheduled time, pickup, ordered stops, final drop-off and payment method together.
- 05
Finish and review
Your estimated fare changes to the saved final trip cost when completed. Cash is paid to the driver. For card rides, only the final fare is captured, not the authorization cushion. Use the private review link to rate your driver from 1–5 stars and leave a comment.
Payment & trip details
Upfront estimate
New fares use the saved fare worksheet for the ride type and route. Card holds are the estimated fare plus 20%, rounded up to the next cent. The hold is not the final charge.
Cancellation & pickup wait
Under the cancellation policy, canceling within two minutes of driver acceptance is free; afterward the fee is $7. Drivers wait five minutes at pickup before reporting a $7 no-show. Existing bookings may be excluded; cash rides never charge a card.
Safety & support
In an emergency, use SOS 911 on your trip page. For trip help, use Support to call (412) 218-5584. Keep your personal trip or portal link private.
Call SupportOn-demand and Cash rides run daily from 4 AM to 9 PM Arizona time. From 9 PM to 4 AM, advance Credit Card Ride bookings only, subject to availability.