Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email address)
• Pickup and drop-off locations
• Payment information
• Ride history and preferences
• Communications with our dispatch and support team

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our taxi and transportation services
• Process payments and send receipts
• Communicate with you about your rides and account
• Ensure safety and security for passengers and drivers
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Drivers to facilitate your rides
• Payment processors to complete transactions
• Service providers who assist our operations
• Law enforcement when required by law

4. SMS and Mobile Information Sharing

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, contact us at info@ridelocalride.com.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences.

8. Identity Verification and Biometric Data

For identity verification, where enabled, the app may process biometric data (facial imagery) to verify your identity and prevent misuse. The app may use depth data for liveness detection. This depth data is processed locally on your device and is not stored or transmitted.

The app may ask you to take a selfie, which may be securely transmitted to our trusted Service Providers solely for verification purposes and is deleted after verification is completed. Biometric data is used only for identity verification and liveness detection, and not for advertising, marketing, or profiling.

On-device liveness data — including depth maps, face mesh, and ARFaceAnchor data — is never stored, transmitted, or used to create biometric templates. It is processed locally on your device and discarded immediately after processing. Face data used for identity verification, including the selfie and the reference photograph, is handled as described in Section 9 (Face Data).

9. Face Data (Identity Verification)

When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app's software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor.

We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active, repeated checks require an image to compare against, and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data.

Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: